Accessible web and mobile experience for leading NDIS plan manager
Project Highlights
Unified web and mobile experience
Transformed two disparate codebases into a single, cohesive product using the Ionic framework, enabling ease of maintenance and ensuring a unified brand expression
WCAG-compliant accessibility
Implemented accessibility best practices, including screen reader compatibility, to ensure inclusivity for all users
Mobile-first design
Redesigned workflows and UI components to prioritise mobile usability, delivering a consistent experience across platforms
Efficient development and maintenance
Reduced technical debt by eliminating the need for separate app development and maintenance processes, streamlining future updates
Unified web and mobile experience
Transformed two disparate codebases into a single, cohesive product using the Ionic framework, enabling ease of maintenance and ensuring a unified brand expression
WCAG-compliant accessibility
Implemented accessibility best practices, including screen reader compatibility, to ensure inclusivity for all users
Mobile-first design
Redesigned workflows and UI components to prioritise mobile usability, delivering a consistent experience across platforms
Efficient development and maintenance
Reduced technical debt by eliminating the need for separate app development and maintenance processes, streamlining future updates
My Plan Manager (MPM) is Australia's largest NDIS plan manager. Their mission is to create an inclusive Australia by empowering people with disabilities to achieve their goals. They provide their clients with complete financial control and access to a wide range of NDIS providers tailored to individual needs.
Challenge
When their fragmented web and mobile platforms began to hinder their service delivery, they engaged No Moss to unify the user experience and reduce the burden of maintaining two codebases.
Outcome
No Moss collaborated with MPM to unify their web and mobile experiences using the Ionic framework, delivering a seamless, accessible, and efficient solution.
The new app included:
- A like-for-like web and mobile portal
- A consistent brand and user experience across platforms
- Mobile-first UI redesigns, including streamlined navigation and workflow enhancements
Accessibility Highlights:
- WCAG AA compliance with features like screen reader support via TalkBack and VoiceOver
- Simplified information display, such as converting legacy ten-column tables into streamlined three-column designs
Since launching the new app:
- Active users increased to over 5,000
- The app store rating improved from 2 stars to 4 stars
- This solution not only improved the end-user experience but also significantly reduced ongoing development and maintenance time.
Results
The unified platform has:
- Provided a consistent and accessible experience across devices
- Reduced the burden of maintaining multiple codebases
- Improved engagement and satisfaction among end-users
The partnership with MPM extended beyond technical delivery to include:
- Product inception and strategy
- UX design and accessibility planning
- Full-stack development with a focus on sustainability and scalability
"No Moss delivered a cohesive platform that allowed us to maintain both web and mobile applications from a single repository. Their professionalism and collaborative approach made them invaluable partners in this project. Since redeploying our app, user engagement has soared, and our app ratings have improved significantly." — Ben Fitzgerald, Technical Architect, My Plan Manager
No Moss continues to partner with MPM on future projects, further enhancing their platform and services.
